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Orders are picked and packed within 2 to 3 business days, weekends and public holidays aside. You get a confirmation email the moment your parcel is handed to the carrier, with a tracking number that follows it through to your door.
Once shipped, reckon on 7 to 10 days depending on the destination. Every parcel is tracked end to end. The times below are indicative and may vary with the destination and the dispatching warehouse.
| Destination | Estimated delivery |
|---|---|
| France | 7 to 10 business days |
| European Union | 6 to 11 business days |
| International (outside the EU) | 8 to 12 business days |
In accordance with Article L216-1 of the French Consumer Code, in the absence of an agreed date, we undertake to deliver your order within a maximum of 30 days from the time it is confirmed.
We deliver to 58 countries. Enter your address at checkout and the rate for your destination is shown before you pay.
Inside the European Union there is nothing to pay on arrival: the prices displayed are final, with no customs charges or additional taxes.
Outside the European Union, customs duties, taxes or clearance fees may be charged by the destination country. These are borne by the recipient and are not included in the price of the products or in the shipping costs. We encourage you to check with your country's customs authorities before ordering.
If your parcel never reaches you, or if you receive a damaged item, contact our customer service: we guarantee that your order will be resent at our expense, under the conditions set out in our Returns and Refunds Policy.
In accordance with Article L216-4 of the French Consumer Code, the risk of loss of or damage to the products passes to you at the time you (or a third party designated by you, other than the carrier) take physical possession of the products.
It is your responsibility to provide an accurate and complete delivery address. In the event of an incorrect or incomplete address, reshipping costs may be charged to you. We cannot be held responsible for any delay or non-delivery resulting from an inaccurate address.
We cannot change an address once the order has shipped, so please check it carefully before confirming.
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Anything unclear about your delivery? Write to support@brightmybricks.com and we will get back to you.
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