Report a Faulty Part

Something in your kit stopped working, or never worked at all. We will send you a new part — you keep the old one, there is nothing to post back to us.

Before you fill this in, one thing worth trying: unplug the part that is dead and move it to a different port on the expansion board. If it lights up there, the port is at fault; if it stays dark everywhere, the part is. That single test tells us what to put in the envelope, so tell us what it showed.

Your details

Your order

Where you ordered

The problem

How did it happen?

A photo of the part helps us confirm which one to send.

Where to ship it