BrightMyBricks | FAQs – Your Questions, Answered

Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: April 2024

1. General Questions

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2. Product Questions

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3. Payment Questions

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4. Shipping Questions

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5. Contact Questions

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.

2. Product Questions

What size should I order?

Our lighting kits are specifically designed to fit a wide variety of LEGO sets. Each product page includes a compatibility section where you can check if the kit matches your specific LEGO model. If you're unsure or need assistance, feel free to contact us with the model number of your LEGO set, and we’ll guide you to the perfect fit.

What is the material of this product?

Yes, all our lighting kits are thoroughly tested to ensure safety. The LEDs operate at low voltage and are heat-resistant, ensuring they won’t damage your LEGO pieces or pose any risks during use. Additionally, our kits come with clear installation instructions to ensure proper setup for a safe and lasting experience.

How do I care for this product?

Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.

Can I see this product in other colors?

If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.

3. Payment Questions

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we offer alternative payment options such as PayPal, Apple Pay, and Google Pay for your convenience. All transactions are processed securely to protect your personal and financial information.

Can I use multiple payment methods for one order?

At this time, we only accept one payment method per order. If you encounter any issues during checkout or need assistance, our support team is available to help.

4. Shipping Questions

How long does shipping take?

Shipping times vary depending on your location. For domestic orders, delivery typically takes 5-7 business days. International orders may take 10-15 business days, depending on the destination. Once your order is shipped, you’ll receive a tracking number to monitor its progress. Please note that custom orders may require additional processing time before shipping.

Do you offer expedited shipping?

Yes, we offer expedited shipping options for an additional fee. During checkout, you can select your preferred shipping method to receive your order faster. If you need assistance or have specific delivery requirements, feel free to contact us.

5. Contact Questions

How can I contact customer service?

You can reach our customer support team via the Contact Us page on our website. We also offer email support at [your support email] and live chat during business hours. Our dedicated team is here to assist with any questions, whether it's about your order, product details, or installation guidance.

What is your response time for inquiries?

We strive to respond to all inquiries within 24 hours during business days. For urgent issues, such as order changes or shipping concerns, please use our live chat feature for faster assistance. We are committed to providing the best possible customer service experience.

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