Politique de remboursement

Returns and Refunds Policy

At Bright My Bricks, we want you to light up your LEGO® sets with complete confidence. If an LED lighting kit doesn't meet your expectations, here's how to return it and get a refund.

Right of Withdrawal

In accordance with Articles L221-18 et seq. of the French Consumer Code, you have a legal period of 14 days from the date you receive your order to withdraw, without having to give any reason or pay any penalty.

And because your satisfaction matters to us, we extend this period to 30 days. You therefore have up to 30 days after delivery to return an item to us.

Conditions for Returned Items

To be eligible for a refund, items must be:

• returned within 30 days of delivery;
• complete: all original components, cables, accessories, and instructions;
• in a resalable condition, in their original packaging where possible.

You are of course free to try out your kit to check its nature, characteristics, and proper functioning. However, in accordance with Article L221-23 of the French Consumer Code, you may be held liable for any depreciation resulting from handling beyond what is necessary.

Items Not Covered by the Right of Withdrawal

The right of withdrawal does not apply to gift cards or to products made to measure or personalized at your request.

How to Make a Return

1. Before sending anything back, contact our customer service at contact@brightmybricks.com, stating your order number, the item(s) concerned, and the reason for the return. No return may be shipped without our prior approval.
2. Once approved, we will provide you with the applicable return address. Depending on where your order was shipped from, this will be one of the following two addresses: France: RE FRCDGB 953251 Bat-B, Porte-B, 5 Rue de la Fontaine des Bries 77230 Moussy-le-Neuf, Seine-et-Marne France Phone: +33 7 87 29 56 41 China: Jack Song Room 3A07, Building U6, U8 Intelligent Manufacturing Industrial Park Hangcheng Avenue, Xixiang Street, Bao'an District Shenzhen 518100 China Phone: +86 191 2952 7759
3. You then send the items back to the address provided. Return shipping costs are at your expense (except in the specific cases below).

Return Shipping Costs

Return shipping costs are borne by the customer. We only cover them when the return is due to a damaged item, a missing part, or a package that was not delivered.

Refunds

After we receive and inspect your return, we will issue a refund to the payment method used for your order.

• If you exercise your right of withdrawal, we will refund all sums paid, including the original standard delivery costs, no later than 14 days after you notify us of your decision. We may, however, withhold the refund until we have received the items or proof that they have been shipped.
• No restocking fees are charged.

Damaged Item, Missing Part, or Undelivered Package

If, upon receipt, an item is damaged, one or more parts are missing, or your package never reaches you, contact our customer service. We guarantee that the parts concerned — or your order — will be resent at our expense. In these situations, you will not be charged anything.

Legal Guarantees

Independently of this policy, you benefit from the following legal guarantees:

• the legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code): for 2 years from delivery of the goods, you may obtain the repair or replacement of a non-conforming product;
• the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code).

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To the attention of Bright My Bricks, support@brightmybricks.com:

I/we () hereby notify () you of my/our (*) withdrawal from the contract for the sale of the following goods:

• Ordered on () / received on ():
• Order number:
• Name of consumer(s):
• Address of consumer(s):
• Date:
• Signature (only if this form is notified on paper):

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@brightmybricks.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@brightmybricks.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@brightmybricks.com.

Contact Us

Bright My Bricks — EURL SIREN: 100 647 544 117 rue de Viller, Lunéville Email: support@brightmybricks.com